By nic
Updated on
min reading
As a public and regulated utility company, El Paso Electric Company covers all the bases with the production, distribution and provision of electricity within southern New Mexico and west Texas (El Paso County, Hudspeth County, and Culberson County). El Paso Electric offers customers a El Paso Electric login, which is an access point for customers to manage their accounts. Scroll (or swipe) down for information on the El Paso Electric power outage phone number for customer service, and other ways customers can make a bill payment besides using the El Paso Electric BillMatrix.
El Paso Electric : Service area
Being El Paso Electric, power supply understandably covers the city of El Paso (79911, 79912, 79930, 79934, 79938, etc.) which, just to name a few, includes the areas:
| Neighborhood | Zip Codes |
|---|---|
| East Side | 79907, 79915, 79925, 79935, 79936 |
| Northeast | 79904, 79924, 79930, 79934 |
| Northwest | 79821, 79835, 79902, 79911, 79912, 79922, 79932, 88063 |
| Lower Valley | 79907, 79915, 79925, 79927, 79928, 79935, 79936 |
| Central | 79901, 79902, 79903, 79904, 79905, 79906, 79908, 79912, 79915, 79916, 79920, 79922, 79925, 79930 |
| Las Tierras | 79936,79938 |
| Save the Valley 21 | 79907, 79915 |
| Cielo Vista | 79905, 79915, 79925 |
| Album Park | 79925 |
... along with providing service to communities outside of the city of El Paso, as in:
| Socorro (79907, 79927, 79928, 79930, 79938) | San Elizario (79836, 79849, 79927) |
| Horizon City (79928) | Fabens (79838) |
| Fort Bliss (79906, 79908, 79916) | Canutillo (79821, 79835, 79932) |
Moving to the city of El Paso (79911, 79912, 79930, 79934, 79938, etc.) or surrounding Texan area and need to start electricity service?
Considering El Paso Electric Company is the area´s dominant power enitiy, it may still be best to ensure EPE covers your new home. So to get started, connect with EPE customer service (number is listed below) to find out whether they provide service to your address. If by chance EPE does not serve your location, continue down the list we have below of the other major Transmission & Distribution Utilities present (in order: from west Texas going east) until you find the utility that serves your home.
- El Paso Electric Co. customer service: (Texas) 915-543-5970 / (New Mexico) 575-526-5555
- Oncor Electric Delivery's customer service: 888-313-6862 [Closest office- Pecos, TX- 209 mi. east of El Paso]
- Texas New Mexico Power's cust. service: 888-866-7456 [Closest office- Odessa, TX- 283 mi. east of El Paso]
- AEP Texas North's customer service: 877-373-4858 [Closest office- McCamey, TX- 285 mi. east of El Paso]
If you have found that EPE Co. is not your utility and it´s one of the other three (deregulated) utilities from the list above, then the only other step is to decide which Retail Energy Provider (REP) to go with! Feel free to browse the Full List of Retail Electric Providers in Texas. Once decided, starting service is pretty straightforward. To open an account in your name you will simply need to call your favorite REP and provide:
- Your exact address (including your street address, unit number, city/town, and zip code)
- Your full name and contact information (phone number, email, address)
- The date you require service (in other words, the date you move in)
Many REPs require a security deposit to activate accounts for new customers, so you may also be asked for your Social Security Number (SSN) in order for the provider to perform a credit check.
Your local electric utility is responsible for responding to electric disruption and problems of electric matter. Call their outage number if your power goes out unexpectedly, or if you witness a dangerous situation involving power lines (a tree branch too close to a electric line). In most cases, for all other concerns, including questions about your bill, payment, or any other issue, call their customer service number.
For one-on-one help in creating an account, you can visit the closest store (*walk-ins and opening hours may differ due to COVID-19 restrictions, so calling before making the trip is highly recommended):
| Utility Company | Address | Contact for: | Phone number | Schedule |
|---|---|---|---|---|
| El Paso Electric Co. (TX) | 200 East Main St., 79838 Fabens, TX | Customer service | 915-543-5970 | Drive-through only 8am - 5pm (M-F) |
| El Paso Electric Co. (TX) | Outages in Texas | 915-877-3400 | 24/7 | |
| El Paso Electric Co. (NM) | 201 North Water St., 88001 Las Cruces, NM | Customer service | 575-526-5555 | Drive-through only 8am - 5pm (M-F) |
| El Paso Electric Co. (NM) | Outages in New Mexico | 575-523-7591 | 24/7 | |
| Oncor Electric Delivery | 301 S. Dixie Blvd, 79761 Odessa, TX | Customer service | 888-313-6862 | 8 am to 6 pm (Mon - Fri) |
| Oncor Electric Delivery | Outages | 888-313-4747 | 24/7 | |
| Texas New Mexico Power | 1126 Stafford Blvd, 79772 Pecos, TX | Customer service | 888-866-7456 | 8:30 am to 7:00 pm (Mon - Fri) |
| Texas New Mexico Power | Outages | 888-866-7456 | 24/7 | |
| AEP Texas North | 17101 US-67, 79752 McCamey, TX | Customer service | 877-373-4858 | - |
| AEP Texas North | Outages | 866-223-8508 | 24/7 |
Moving from a local coop service area to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!
El Paso Electric : Ways to pay a bill
EPE offers customers a few ways to make a bill payment. One of the ways is to use BillMatrix - online or by phone (below) - at a standard fee of $2.35, regardless of payment form. What are some other ways to pay to avoid this BillMatrix fee? Check out the options below:
| Bill pay method | Service fee for payment? | Contact | Availability |
|---|---|---|---|
| EPE office drive-through for bill payments | Free service! | EPE offices open for drive-thru bill payments | Mon-Fri 8am-5pm |
| Drop Boxes for cashless payments | Free service! | El Paso Electric Drop Box locations | 24/7 |
| Schedule bill payments with e-Bill | Free service! | El Paso Electric e-Bill setup | 24/7 |
| AutoPay / Bank draft | Free service! | EPE Bank Draft enrollment form | automatic monthly payments |
| In-person payments with EPE authorized agents | Yes: $1.00 | Western Union locations | (depends on locale) |
| In-person payments with EPE authorized agents | Yes: $1.50 | CheckFree locations | (depends on locale) |
| Bill2Pay app | Yes: $1.95 | Apple App Store Google Play App Store | 24/7 |
| BillMatrix - online | Yes: $2.35 | BillMatrix online | 24/7 |
| BillMatrix - phone | Yes: $2.35 | 1-800-624-2142 | 24/7 |
About Oncor Electric Delivery
Would you like to know more about Oncor Electric Delivery?
Oncor Electric Delivery will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 888-313-6862.
About Texas New Mexico Power
Would you like to know more about Texas New Mexico Power?
Texas New Mexico Power will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 888-866-7456.
About AEP Texas North
Would you like to know more about AEP Texas North?
AEP Texas North will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 877-373-4858.
The closest cities
- Fort Bliss 9.37 miles.
- Sunland Park 9.74 miles.
- Santa Teresa 17.99 miles.
- Prado Verde 18.86 miles.
- Canutillo 20.08 miles.
